FAQ

 

If you don't find the answer to your question here, feel free to e-mail us your question or call us directly at 1-800-935-9563 (Toll Free) or (978) 630-3376.

 

I know I want my documents on a CD, but I'm not sure what format is right for me. Can you help me?

 

Do I need special software?


Do I need special hardware?

 

Do I need special training to use the document CD?

 

What if I upgrade to a DVD player instead of a CD player - - will I still be able to use my document CD?

 

Will I be able to use my document CD with new technology developments?

 

What if I want another copy of my document CD later?

 

What if we lose the CD you provide to us?

 

What storage/media options do I have?

 

How long will my CD last?

 

Will you provide printed labels for my CD's and cases?

 

Can you upload the image files to our server?

 

What electronic formats are used for the scanned documents?

 

How can I tell what documents are on the CD?

 

Do you offer a searchable database of my documents?

 

Can you convert my paper files into editable Microsoft Word® documents?

 

Can you OCR my documents?

 

Can I make changes or add notes to the scanned documents?

 

What if my paper is damaged or bound?

 

How secure will my documents be at your site?

 

Will the sensitive information on my documents remain private?

 

Do you return my documents or destroy them after creating CD's?

 

What is the geographical location of LC Imaging Services?

 

How much do your services cost?

 

Should I buy a scanner or outsource my scanning?

 

What are the advantages of outsourcing my PDF conversions?

 

Which PDF option is right for me?

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